The Conditions of Use Agreement ("COU") describes the terms and conditions applicable to your use of our online store at
PinkLaceWigs.com are limited to personal use and may not, without the express prior written approval of PinkLaceWigs.com, be made in conjunction with any resale or commercial use. We reserve the right to limit the quantities to normal retail purchases.
We make every attempt to represent our products accurately and want our customers to be happy with their purchase. We understand, though, that in some cases customers may request a return. Though we do not offer refunds, Customers may exchange UNUSED ITEMS IN THE ORIGINAL PACKAGING within 5 business days of receiving their order. That means you can only return it in the exact condition as it was received. If you try on, cut or modify the lace, apply the items, color, style, comb, wash, use or alter any part of the item, we will not honor an exchange or offer store credit. Please understand that these policies are necessary health precautions and we will adhere strictly to them. Once we validate your return, stock wigs may be exchanged for another stock wig or for a custom made wig (of equal or lesser value) & is subject to a 10% re-stocking fee. Custom made wigs may be exchanged for a stock wig or another custom made wig (of equal or lesser value) & is subject to a 20% re-stocking fee. We reserve the right to refuse exchanges if our return policy conditions are not met. We also reserve the right to refuse exchanges on custom orders; however, customers will be notified whether an exchange is possible before placing their custom order.
For Pre-Order or Back-Ordered items there will be a 10% non-negotiable administration fee for cancelations. To be charged at the customer's expense.
We understand that some individuals may experience an allergic reaction due to the ingredients used in hair extension and hair replacement products; however, all sales are final and we do not offer refunds due to allergic reactions. Therefore, we recommend that you test the product on a small area according to the directions prior to fully applying the product. We recommend you conduct a skin allergy test 48 hours prior to use.
All exchanges have to be pre-authorized and multiple exchanges are not allowed. Any un-authorized returns will be refused and returned to customer at the customer's expense.
If you need an exchange, contact us and we will issue an exchange authorization number (RMA#). No exchanges will be accepted without a RMA #.
All shipping and handling charges are also non-refundable. If a customer has qualified for a product exchange, Pink Lace Wigs will pay the cost of shipping the exchanged item. However, Pink Lace Wigs will not pay for return shipping, nor refund the original shipping charges if a customer is unhappy with the merchandise. We strongly recommend that customers also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer's responsibility to properly package and to insure items so that they are received by us in good condition. Customers are responsible for filing claims with the courier you use in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense.
All policies apply to products purchased at PinkLaceWigs.com. We will not honor exchanges for our items purchased from any other source. Please note that products purchased at E-bay are subject to the terms specified in the auction listing.
Pricing & Returns. A 50% non-refundable deposit is due upon placement of order and the balance is due 60 calendar days from the order date (If you pay your deposit on May 16th, the balance is due on July 16th). If you cancel your custom order or do not pay the balance on the due date, you will forfeit your 50% deposit (your deposit will not be returned and it cannot be used for store credit). There are no exceptions or extensions to the payment plan for any reason whatsoever. If you feel that there may be any reason to prevent you from paying your balance on time, we encourage you to pay for your order in full.
We allow exchanges on custom orders with a 20% re-stocking fee as long as your custom order is unused, unmodified, within the original packaging, and returned to us within 5 days of receipt. Exchanges are not valid on sale items. You may choose a stock wig or have another custom wig made of equal or lesser value. We reserve the right to refuse exchanges if these conditions have not been met. Once we finalize your order and receive payments, we will contact you when your order is complete and ready to ship. We will not ship out your order until the balance is paid.
Delivery Time. Custom orders currently take 3-6 weeks for delivery.
Each order is handmade with the highest quality standards. Production time is an estimate, not a guarantee. 99% of our orders are delivered during the estimated time; however, you should order early enough to allow for fluctuations in production time. Fluctuations are mainly caused by seasonal closings (e.g., due to holidays), volume of orders in system, weather issues, back-ordered supplies, questions or changes on orders and more. Should there be any delays, we will modify your production time estimate and inform you of how many production days must be added to complete your order. We are not responsible for delays due to any circumstances as some areas of production and delivery are out of our control. We also reserve the right to cancel custom orders for any reason- our sole responsibility will be to provide a full refund in this case.
If for any reason, your order is delayed, we will contact you. Inquiries regarding delivery time within your quoted period of 3-6 weeks will be answered with a copy of the custom order policy.
Requesting Order Changes. Please review your final order carefully before you submit it. Once your order goes into production, we cannot change it (it only goes into production once we finalize details of your order and collect payments). If you have any questions about how to place your order please contact us. Custom order specifications can be changed up until payment is made and production starts.
We do not process or ship orders out on Saturday, Sunday, or holidays, except by prior arrangement. Items in stock will ship within 24 hours of payment or 1 business day, unless we need further verification from the customer to process the order. When an item is not in stock, we ship it as soon as it is available.
Shipping charges are based on the weight & value of your items ordered. Shipping costs increase when you order more items, heavier items, and the further away from Maryland you are located. Shipping costs also include shipping insurance (packages are insured up to the value of the package) and a nominal packaging/handling fee.
Once you place your order, our online software will automatically calculate your exact shipping charges based upon your address and the weight of the items you purchased.
*Please note that business days are Monday-Friday. Packages are shipped and delivered on business days. Therefore, if you choose overnight shipping on a Friday and your order is received before 3pm EST, your package will be delivered on Monday, the next business day. Some accessories (e..g, liquid adhesives) are restricted to Ground Delivery shipping. If you are purchasing items that are restricted to Ground Delivery, the full contents of your package will ship via this method. You can always break up your order by placing a separate order for items you wish to Express ship.
USPS (available for P.O. Boxes/APO Military Addresses)
Express Shipping: USPS Express offers overnight guaranteed service from our zip code to most US zip codes. However overnight service is not available in all areas and your zip code may not qualify for next day guarantee and could arrive in 2 days. FOR EXPRESS DELIVERY YOUR ORDER MUST BE PLACED BEFORE 3:00 PM Easter Standard Time. THE ITEM MUST BE IN STOCK AND YOU MUST UNDERSTAND WE CANNOT CONTROL SOME UNKNOWN VARIABLES SUCH AS WEATHER, LOST PACKAGES, ETC. CHECK USPS.COM FOR MORE INFORMATION ON EXPRESS SHIPPING.
We currently ship all orders through United States Postal Service (USPS). We reserve the right to ship any order including expedited orders (i.e., next day air and 2-day shipping options) through different carriers. We may use the following carriers to ship expedited orders: USPS, UPS, DHL, or FedEx. However, if any order is being sent to a P.O. Box or an APO or FPO address, it cannot be sent via UPS, DHL, or FedEx and will be shipped with USPS. We are not responsible for delays or mis-shipments when a P.O. Box address is used. In order to give you the best delivery rate, some items may ship separately.
For orders shipping outside the U.S., we provide International Express Shipping. The order processing time may be extended for credit card authorization. Orders should reach your country within 3-5 business days; however, your customs office and local postal delivery may delay the actual delivery time and PinkLaceWigs.com has no control over these conditions. Any taxes, duties, or brokerage fees are the buyer's responsibility and cannot be estimated prior to shipping.
All purchases will be insured upon shipping. If your item is lost in transit (the carrier lost it before delivering to you), it will be replaced once a claim is placed with the carrier. Customers should note that once we assign the package to our carriers, the package becomes the carrier's responsibility and out of the control of PinkLaceWigs.com assumes no responsibility for delays or lost orders. For packages that require a signature for delivery, customers are responsible for arranging a pick up with the carrier in the event they cannot sign during delivery times.
Once your order has shipped, you will be emailed a shipping confirmation number to track your package (when available). However, the carrier may take up to 48 hours or longer to register your tracking information in their system so the package may already be in transit before you can trace it.
The shipping and handling charge which is applied to your order is only an estimate. If the estimate does not cover the shipping cost or the correct shipping cost was not applied at checkout, you will be asked to approve charges for the shipping cost before we ship the order.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Your shipping and billing address can be different. However, please note that PinkLaceWigs.com performs additional verification for orders placed with different shipping and billing addresses. We are able to ship to an address other than your billing address once you provide verification of your identity and authorization of the purchase.
In order to protect our customers, whenever the shipping address is different than the credit card's billing address we require one of the following before we can ship your order:
1) BEFORE PLACING YOUR ORDER, contact your credit card issuer and have your shipping address added as an authorized secondary shipping address in their records, even if it is just for one order. If choosing this option, please contact Customer Service or email us at [email protected] after having added the shipping address to your account. You will need to provide us with a) the credit card issuer's telephone number located on the back of the card, b) your order number (the last 4 digits), and c) the phone number your bank has on file, in order to quickly process and ship your order.
2) Download and complete the Credit Card authorization form (you will need the free Adobe reader installed on your computer), sign and fax the statement requesting your order to be shipped to a different address along with a) a photocopy of your driver's license and b) a photocopy of the front and back of the credit card used for the purchase to Customer Service.
If we do not receive this information, your order will be delayed or cancelled. We will only ship to billing addresses for International Orders.
If these shipping polices do not meet your immediate needs, please contact us so we can make better arrangements.
Unless otherwise stated, all prices are quoted in U.S. Dollars. All purchases are required to be payable in U.S. funds. All prices, specifications, and availability of products are subject to change without notice.
You are responsible for paying all fees associated with buying products from PinkLaceWigs.com including, but not limited to the cost of shipping, customs/import fees and all applicable taxes, if any.
Limitation on Liability.
IN NO EVENT SHALL PinkLaceWigs.com BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT CUSTOMER PAID TO PinkLaceWigs.com FOR THE PRODUCT(S) AT ISSUE, EVEN IF PinkLaceWigs.com HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. NO ACTION OR PROCEEDING MAY BE BROUGHT AGAINST PinkLaceWigs.com WITH RESPECT TO ANY CLAIM OR DISPUTE ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF ANY PRODUCTS OR GOODS THROUGH THIS SITE UNLESS SUCH ACTION OR PROCEEDING IS BROUGHT WITHIN ONE YEAR OF SUCH USE OR PURCHASE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Product Disclaimer & Disclaimer of Warranties.
PinkLaceWigs.com endeavors to provide excellent and accurate products, information and services. Nonetheless, you expressly understand and agree that:
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED OR OFFERED IN THIS SITE ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PinkLaceWigs.com DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, PinkLaceWigs.com DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE THROUGH THIS SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT ANY ADVICE OR ANY PARTICULAR PRODUCT WILL ACHIEVE ANY RESULT OF ANY KIND. PRICE AND AVAILABILITY INFORMATION CONTAINED ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. PinkLaceWigs.com SHALL NOT BE BOUND BY ANY ERRORS OR OMISSIONS IN POSTING PRODUCT INFORMATION OR PRICES WITH RESPECT TO ANY PRODUCTS OR SERVICES OFFERED ON THIS SITE.
ALL MATERIALS AND INFORMATION PRESENTED BY PinkLaceWigs.com ARE INTENDED TO BE USED FOR INFORMATIONAL PURPOSES ONLY. THE PRODUCTS PROMOTED ON THIS SITE ARE COSMETIC AND ARE NOT INTENDED FOR USE IN THE DIAGNOSIS, CURE, MITIGATION, TREATMENT, OR PREVENTION OF DISEASE, AND ARE NOT INTENDED TO AFFECT THE STRUCTURE OF OR ANY FUNCTION OF THE HUMAN BODY. THE RESULTS REPORTED IF ANY, MAY NOT NECESSARILY OCCUR IN ALL INDIVIDUALS. PLEASE CONSULT WITH YOUR OWN PHYSICIAN OR HEALTH CARE PRACTITIONER REGARDING ANY SUGGESTIONS AND RECOMMENDATIONS MADE AT PinkLaceWigs.com.
The use and selection of hair and hair replacement products and other health and beauty Products requires care to be certain that any directions and warnings from the manufacturer are observed and followed and that Customer is aware of the possibility that some people may have allergic or other reactions to such products. Products contain ingredients which you may be allergic to and you further agree to test this product on a small section prior to using the product. PinkLaceWigs.com disclaims and makes no warranty as to the usability of this product. You use this product at your own discretion. PinkLaceWigs.com will not offer any refunds on any products that have been opened and used. If you experience an allergic reaction to the product we recommend seeking the appropriate attention necessary. PinkLaceWigs.com will endeavor to provide to you all required product labeling information, however, PinkLaceWigs.com is not the manufacturer of the Products, therefore it does not accept any liability for the failure of products it sells to meet any specific needs of a user of the product or for any loss, damage or injury caused by such products. Customers are advised to read and strictly follow the label, all packaging inserts and instructions and all manufacturer directions and warnings.
In providing information or advice on this Site with respect to Products, whether in chat rooms, by email, in product descriptions, or otherwise, PinkLaceWigs.com may rely upon advice from the manufacturers and from licensed beauticians, but Customers seeking advice from this Site shall be responsible for fully informing PinkLaceWigs.com of any known allergies, special health or skin conditions, or other special circumstances that might be relevant to the beauty counselor providing such advice. PinkLaceWigs.com is not responsible for any reaction or any failure of a product to satisfy any special use requirement or otherwise meet the needs or expectations of the customer.
YOUR USE OF PRODUCTS PURCHASED AT PinkLaceWigs.com IS AT YOUR SOLE RISK AND THE BUYER ASSUMES ALL RESPONSIBILITY FOR THE USAGE OF PURCHASED PRODUCTS. PinkLaceWigs.com ALSO MAKES NO WARRANTY THAT THE PRODUCT WILL MEET THE CONSUMERíS EXPECTATIONS OR REQUIREMENTS. Buyers make their own determination as to the suitability of our products for their purposes prior to use. Each user waives and releases PinkLaceWigs.com, its owners, affiliated parties, and subsidiaries, to the full extent permitted by law from any and all claims relating to the usage of products or information made available through PinkLaceWigs.com and Pink Lace Wigs representatives. In no event shall PinkLaceWigs.com its owners, affiliated parties, and subsidiaries be liable for any direct, indirect, special, incidental, consequential or exemplary damages of any nature resulting from:
Your use or misuse of our products or information from this site or the products to which the information refers;
Your access or inability to access PinkLaceWigs.com;
Your use of or the inability to use the goods purchased using PinkLaceWigs.com;
The cost of procurement of substitute goods and services resulting from any products, information or services purchased or messages received;
The products and information offered or the content displayed on PinkLaceWigs.com;
The activities and products of any third party manufacturer or distributor whose goods are being sold through PinkLaceWigs.com;
Statements or conduct of any third party on the products;
Any other matter relating to PinkLaceWigs.com.
In particular and without limit to the generality of the above, information provided in publications of PinkLaceWigs.com is considered to be true and correct at the time of publication.
Changes in circumstances after time of publication may impact the accuracy of certain information, and PinkLaceWigs.com gives no assurance as to the accuracy of any information or advice. PinkLaceWigs.com does not warrant the accuracy or timeliness of the materials on this site and has no liability for any errors or omissions in the materials. PinkLaceWigs.com reserves the right to delete, modify or supplement the content of PinkLaceWigs.com at any time for any reason without notification to anyone. Any new features added to this site shall also be subject to this condition of use, as modified from time to time. No advice or information, whether oral or written, obtained by you from LaceWigs.me shall create any warranty not expressly stated in this COU.
The products are provided on an available basis. The products may have additional information and instructions on or inside the packaging that you should carefully read and follow. Contact your health-care provider immediately if you suspect that you have a medical problem. The information provided here is not a substitute for medical information or medical care. If you have or suspect you have a health problem, you should consult your health care professional team. If you are unsure as to the proper use, purpose or benefit of any product offered on this website, we strongly recommend that you speak to members of your healthcare team. Any information provided by PinkLaceWigs.com is not intended to replace medical advice offered by your private physicians.
You agree to: (1) provide true, accurate, current and complete information about yourself as prompted by PinkLaceWigs.com, and (2) maintain and promptly update information regarding your personal details, address and contact information. If you provide any information that is untrue, inaccurate, not current or incomplete, or PinkLaceWigs.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, PinkLaceWigs.com has the right to suspend or terminate your purchase or account and refuse any and all current or future use of PinkLaceWigs.com (or any portion thereof). You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law. In the event you violate conditions of this COU or violate any state or federal law, no refund of any fees collected or other remedies will be given.
Copyright and Trademark.
All content included on this web site, including text, graphics, logos, buttons, icons, HTML code, scripts and images, is the property of PinkLaceWigs.com, its licensors or its content suppliers, and is protected by U.S. copyright and trademark laws. The compilation of all content on this web site is the exclusive property of PinkLaceWigs.com. You may not rent, lease, loan, copy, modify, reproduce, republish, distribute, disassemble, or create derivative works from PinkLaceWigs.com, which includes the products and information made available therein. No modifications or further reproduction of the content is permitted without the express prior written permission of PinkLaceWigs.com. Modification of the materials or use of the materials for any other purpose is a violation of PinkLaceWigs.com copyright and other proprietary rights. All trademarks, service marks, and trade names are proprietary to PinkLaceWigs.com. You agree to not use any of PinkLaceWigs.com trademarks, trade dresses, logos in any manner which would diminish the value of the brand and trademarks.
Links to Other Websites.
This web site may also contain third-party information and links to other Internet sites. We take no responsibility whatsoever for such third-party information and third-party sites.
This site is hosted by 3dcart. 3dcart hosts the store pages, ordering system, and order data. 3dcart automatically collects order information but may only use this information in the aggregate.
PinkLaceWigs.com is committed to protecting the privacy of all information provided by our customers. We collect personal information that you provide only for the purposes of fulfilling your order (billing and shipping your order). This includes the name, address, and phone number of the intended recipient(s). If you subscribe to our newsletter or contact us through one of our contact forms, Ebay, or through contest submissions, we collect your email address only to send newsletters with updates on and special offers from PinkLaceWigs.com Recipients of our newsletters can unsubscribe at any time using the instructions listed at the end of the email-newsletter.
At times we invite our customers and web site users to provide information for surveys, contests, and sweepstakes via this site, email or other media. Participation is completely voluntary and any information collected is used to notify the winners and award prizes, provide site information through our newsletters or improve the use of, and satisfaction with the website.
Under no circumstances will we sell, lease, lend or give away information about customers to third parties. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with PinkLaceWigs.com.
THIS AGREEMENT SHALL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF Virginia, U.S.A. CUSTOMER, BY ACCEPTING THIS AGREEMENT, CONSENTS AND AGREES TO EXCLUSIVE JURISDICTION IN THE STATE OF VIRGINIA, U.S.A., PROVIDED THAT A PARTY MAY SEEK ENFORCEMENT OF A JUDGMENT OF SUCH COURTS IN ANY COURT OF COMPETENT JURISDICTION.
PinkLaceWigs.com may revise these conditions of use at any time by updating this Condition of Use statement. You should visit PinkLaceWigs.com from time to time to review the current conditions because they are binding on you. The most current version of the condition of use can be obtained at www.PinkLaceWigs.com. Please contact us if you have any questions regarding this Agreement at:
Pink Lace Wigs
PO Box 56718
Washington, DC 20011